Customer satisfaction is our highest priority. Depending on the needs of our client/partners, ParcelPort can offer both self-service technologies and personalized customer care with dedicated account managers.
Seamless customer experience
ParcelPort's Customer Care Services are closely integrated with ParcelPort's Technology and Logistics Services. The result is a seamless customer experience and process that reduces manual handoffs. And whenever you need help, there is always someone available to speak with you.
ParcelPort's customer care technology platform consists of:
• Online order tracking
• Self-service tools for managing personal account profiles and preferences
• B to B and B to C order gateways
• The ability to see views and reports of all business transactions
• Event driven email notification
• Self-service access 24/7
We find this all very satisfying. And, since our success is tied to your success, you will too.
